ASSERT

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This is a recorded webinar. Pricing is for single-user access

For group/multiple user access on our learning platform or to inquire about having this webinar(s) available on your learning platform or presented “live” for your customers contact us.


Stop Walking on Eggshells and be assertive, clear and direct.

Tension, frustration, uncertainty and looking over your shoulders are how people describe walking on eggshells. This feeling creates barriers to clear communication and blocks taking initiative.

People react three ways, they become aggressive and get in another’s face and space, they choose to do nothing or they clearly and directly say what they mean in tactful ways.

What you can expect

Move from alienating and frustrating others to becoming assertive in a professional way that gains respect and cooperation.

Learn how to identify the motive, body language and style of 4 communication approaches: Passive, Aggressive, Passive-Aggressive and Assertive and assess your approach.

Learn and apply assertive tools to be direct with how you feel, what you want and need so that you don’t walk on eggshells.

Apply ‘I’ messages and speak from a deeper level of personal responsibility and gain respect of others.

Increase your confidence and comfort level and learn and apply the the Rules of Focus and a dynamic Responsibility-Outcome formula to effectively approach interpersonal challenges with an accountable perspective.

 Set clear boundaries and practice 5 assertive techniques on workplace scenarios to say what you mean and mean what you say.

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