Communi-Serve
Staff Programs
Managing Co-Workers and Difficult Customers
Become an Advocate for
Your Organization
Advance Through Professionalism
Emotional Intelligence:
Raising the Bar on Service
Revitalize Your Customer Experience Image
Phone Etiquette and Call Management
How to Read a Customer:
The Language of Body
Lauren Burnett
Center for Inner Quality
Phone: 440-877-9390
Lauren@centerforinnerquality.com
Advance Through Professionalism
Format
Learning session/keynote/coaching
How many issues would you like to solve that revolve around influence, power and professionalism?
This interactive, informative and motivational program is an opportunity to adapt workplace behavior, positively impact job performance and improve the perception of peers and supervisor(s). The 5 R’s of Personal Power and InfluenceSM will help you gain results; take responsibility; earn respect; and influence relationships.
- Make empowering decisions through the three rule of focus and a Personal Power Grid.
- Apply a responsibility formula and walk the talk.
- Inventory your personal interpersonal style and build better relationships.
- Improve HOW you deliver your messages so people take what you say in the most positive way—a coaching piece that includes verbals/non verbals.
- Develop behaviors that demonstrate respect and sustain resiliency.
Learning Outcome
Increase credibility, connection and communication.
Other Programs |
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Leadership |
Customer Service |
Emotional Intelligence |
Team Building |
Communication |
Speaking/Conversation Skills |
Change and Resiliency |
Wellness and Spirit at Work |
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