Communi-Serve
Staff Programs
Managing Co-Workers and Difficult Customers
Become an Advocate for
Your Organization
Advance Through Professionalism
Emotional Intelligence:
Raising the Bar on Service
Revitalize Your Customer Experience Image
Sound as Credible
as You Are
Phone Etiquette and Call Management
How to Read a Customer:
The Language of Body
Lauren Burnett
Center for Inner Quality
Phone: 440-877-9390
Lauren@centerforinnerquality.com
Sound as Credible as You Are
Format
Learning session/coaching
You have know-how, wisdom and expertise---and then you speak. Does the quality of your voice properly represent your professionalism and credibiility?
- Learn how to use your voice as a business tool.
- Assess voice strengths and opportunities for growth by recording your voice and receiving coaching tips.
- Take away techniques to manage common vocal areas.
- Use the dynamics of your voice mechanism to deliver impact, create influence, and match the credibility you possess.
- Let your customers hear your professionalism.
Coaching is available and a developmental plan is created focusing on potential areas for improvement through Voice Mechanism exploration and exercise.
Learning Outcome
Enhance your speaking voice so you sound credible and authoritative.
Other Programs |
||
Leadership |
Customer Service |
Emotional Intelligence |
Team Building |
Communication |
Speaking/Conversation Skills |
Change and Resiliency |
Wellness and Spirit at Work |
|