Communi-Serve
Staff Programs
Managing Co-Workers and Difficult Customers
Become an Advocate for
Your Organization
Advance Through Professionalism
Emotional Intelligence:
Raising the Bar on Service
Revitalize Your Customer Experience Image
Phone Etiquette and Call Management
How to Read a Customer:
The Language of Body
Lauren Burnett
Center for Inner Quality
Phone: 440-877-9390
Lauren@centerforinnerquality.com
Become an Advocate for Your Organization
Format
Learning session/keynote/coaching
What would happen if each individual in your organization could ‘talk up’ your organizational value inside and outside your organization?
Lauren assists staff and leaders differentiate your organizational value to customers, community and businesses by creating relevant and memorable marketing messages. Participants will add interest to one-on-one conversations by creating stories and ‘talking points’ that connect and talk up the value of services provided. The discovery process affirms teamwork and contributions that support the mission of the organization.
- Leverage marketing principles and share organization value through one on one conversations.
- Identify the ‘marketing’ opportunities to share the organizational message.
- Craft an Individual Value Statement that demonstrates impact and service-value.
- Deliver a message that grabs attention, inspires excitement and contains a quick ‘aha’.
- Share your message with confidence and comfort.
Learning Outcome
Build a repertoire of talking points and stories to share the value of your organization and the individual value given to customers.
Other Programs |
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Leadership |
Customer Service |
Emotional Intelligence |
Team Building |
Communication |
Speaking/Conversation Skills |
Change and Resiliency |
Wellness and Spirit at Work |
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