Communi-Serve
Staff Programs
Managing Co-Workers and Difficult Customers
Become an Advocate for
Your Organization
Advance Through Professionalism
Emotional Intelligence:
Raising the Bar on Service
Revitalize Your Customer Experience Image
Phone Etiquette and Call Management
How to Read a Customer:
The Language of Body
Lauren Burnett
Center for Inner Quality
Phone: 440-877-9390
Lauren@centerforinnerquality.com
Emotional Intelligence: Raise the Bar on Service
Discover why…It’s not how smart you are; but HOW you are smart that counts at work and in life.
Format
Learning session/keynote
Emotional intelligence strategies strengthen the ability to treat people with respect; hear their concerns with empathy; and face challenging issues head on. Inventory your EQ Quotient and learn strategies to:
- Enhance customer service experience by balancing task plus relationship.
- Create memorable customer connection and leverage Five Points of Connection.
- Retain staff and customers and apply the ABCs of Empowerment and ASAP of Praise.
Learning Outcome
Take away strategies to create connection and trust and raise quality of service.
Other Programs |
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Leadership |
Customer Service |
Emotional Intelligence |
Team Building |
Communication |
Speaking/Conversation Skills |
Change and Resiliency |
Wellness and Spirit at Work |
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