Communi-Serve
Staff Programs
Managing Co-Workers and Difficult Customers
Become an Advocate for
Your Organization
Advance Through Professionalism
Emotional Intelligence:
Raising the Bar on Service
Revitalize Your Customer Experience Image
Phone Etiquette and Call Management
How to Read a Customer:
The Language of Body
Lauren Burnett
Center for Inner Quality
Phone: 440-877-9390
Lauren@centerforinnerquality.com
Revitalize Your Customer Experience Image
Format
Learning session/keynote
Leverage CIQ's unique Customer Service V.O.I.C.E.SM Model to enhance your organization's customer service image. Gain greater employee buy-in and support in delivering exceptional customer service experiences.
- Help employees see their importance in organizational mission.
- Challenge employees to create value proactively.
- Map customer connections to identify opportunities to raise the bar on service.
- Maximize those connections by selecting behaviors/actions that strengthen customers’ perceptions of your service.
- Examine the verbal and non verbal etiquette strategies to make a difference.
Learning Outcome
Give your employees V.O.I.C.E.SM. Deliver customer VALUE. Infuse VITALITY in your organization’s image.
Other Programs |
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Leadership |
Customer Service |
Emotional Intelligence |
Team Building |
Communication |
Speaking/Conversation Skills |
Change and Resiliency |
Wellness and Spirit at Work |
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