The Magic of Libraries
Discover the Magic of Libraries revealed through stories and insights from library customers of all ages and library personnel from rural to large libraries across the United States.
Refresh the passion and purpose of personnel. Peek through the keyhole to the magical world of libraries where everyday lives are changed in everyday ways–every day at the library. Celebrate ways libraries inspire change, connection and creativity today and into the future.
* The Magic of Library Video — Check out our 45 minute professionally rendered video that is very magically inspiring to kick off a staff day, wrap around team building discussions, share with your customers and edu-inspire your community.
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You are the Difference and the Difference is in You! 
The face of libraries is changing and libraries are becoming a people-gathering place, thus key to library success it’s people and that’s you! Expand your employees view to see the bigger picture of just HOW MUCH difference they make in every tasks and exchanges. Stimulate them to think beyond “it’s a job” to envision the possibility and opportunity for their talent in the changing library world and encourage to keep the “you difference” alive!
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Cyborgology
Embrace the High Tech in High Tech-High Touch Service
The Age of High Tech–High Touch Service is here. Be inspired to get “on-line” with our Digital World, what it teaches us about service and how our roles change with the “E-mergence” of advancing technology and changing expectations. Be encouraged to move past hesitancy and embrace the technological companion to the high-touch of our service.
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Step Up to Great Performance
It takes many “shoes” to walk a mile in the shoes of library professionals. Try on a shoe sampling of High Waders, Designers and Sports and discover how to step UP your service, personal leadership, workplace relationships and opportunities to share value, build trust and connection. [Optional] Follow up with ShoeReflections, conversation starters for team or branch on each aspect of delivering a great performance brought out through the viewfinder of each shoe’s aspects.
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Emotional Intelligence: The Secret Sauce of Customer Connection
Learn that it’s not how smart you are, but HOW you are smart in elevating the level of service. Balance task plus relationship and increase the value of your customer service experience by applying six points of connections, four verbal techniques that demonstrate empathy and managing emotions.
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Put on Your Oxygen Mask First: Compassion Fatigue 
Compassionate Care-Taking and Service-Providing create great life satisfaction and meaning for those of us who are wired to make a difference. Explore how the very qualities that make us great as service professionals also can leave us vulnerable to feelings of overwhelm and overload which can lead to thinking we can’t do what we need to do and we’re not meant to do it.
Gain nuggets on how to manage Compassion Fatigue and Emotional Labor, their accompanying stress levels, the feeling of balance in work and life and your capacity to serve. Recharge your spirit and avoid the inherent challenges of dealing with people.
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Keeping Up and Moving Through
Learn strategies to move through transition, identify and face resistances, profile library change stages through Waves of Change Model, identify the five things that change during change. Brain storm ways to apply techniques to your library personnel and culture. Take away a collection of strategies from other libraries, small and large.
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Resiliency: Mending, Mindfulness, Meaning and Mystery 
Resiliency is about being able to bounce back to original form and grow from challenge and adversity.
Inspiring stories and humorous anecdotes are woven with strategies to soothe the mind-body. Mindfulness techniques make the most of everyday transitions and ease drain of urgency of ‘not enough time’. Practices to create meaning and embrace life’s mysteries that, if open to them, fill the soul with wonder.
