Module 2: Assertiveness

The Power of an Accountable, Direct and Assertive Approach

Avoid taking things personally and stop tip-toeing on eggshells around others through use of assertive,
direct communication strategies and techniques.

Avoid others’ defensiveness. Use ‘I’ messages and speak from a deeper level of personal ownership

Set boundaries and learn the effects on the listener of passive, aggressive and passive-resistance approaches

Learn and apply assertive techniques to avoid knee jerk reactions, snide digs, pushy-insistents and manage passive-aggressive behavior.

1 hour credit/ $19.97