The Power of an Accountable, Direct and Assertive Approach
Avoid taking things personally and stop tip-toeing on eggshells around others through use of assertive,
direct communication strategies and techniques.
Avoid others’ defensiveness. Use ‘I’ messages and speak from a deeper level of personal ownership
Set boundaries and learn the effects on the listener of passive, aggressive and passive-resistance approaches
Learn and apply assertive techniques to avoid knee jerk reactions, snide digs, pushy-insistents and manage passive-aggressive behavior.
1 hour credit/ $19.97