Module 3: Prevent Misunderstandings

The Power of Seeing Both Sides, Avoid the Conflict of Assumption Making and Get to Cooperation

Jumping to conclusions is costly in terms of wasted time, tension, conflict and achieving outcomes as well as hurt feelings due to misunderstandings.

Listen to the whole issue before jumping into solve it.

Use the Ladder of Reasoning technique to check assumptions before actions and reactions are taken

Use balance of advocacy and inquiry to get the full story
Listen for problem identification for increased accuracy.

Leverage tips on embracing a collaborative approach and focusing on issues not people Practice on workplace examples

1 hour credit/ $19.97