Communication Savvy
Turn Up the Power of Your Communications
Be Assertive. Present Clarity. Prevent Misunderstandings. (use this copy below)

Turn up the power of your communication in this work-applicable course by learning skills and techniques to enhance your ability to communicate more effectively with others, promote clarity and prevent misunderstandings. Learn more
Did you ever feel that people don’t seem to hear your message or understand what you mean? Have you experienced situations where words and intentions got twisted around and assumptions were different from what really happened?
Choose one or multiple modules
You may select any one module as a stand alone program or combine others to create a program or a communication series.
Challenge Avoid taking things personally.
Module 1: The Power of Building Cooperative Relationships through Communication Styles [add copy and title change] We deal with different co-workers’ personality styles everyday.
Some seem smooth as silk and others may seem more prickly —
our stress levels tell us which! Lessen relationship tension
and irritation.

• Assess your style through interpersonal inventory and identify
Strengths and apply strategies to grow.

• Identify your strengths and apply strategies to grow.

• Dig deeper into the differences that motivate people and shape
their approaches to tasks, people, conflict and change and
learn how to improve relationships with co-workers and others in your life.
• Lessen relationship tension and irritation by adopting specific actionable behaviors you can take to better increase understanding and receptivity to your communication.
Challenge Stop walking on eggshells and avoiding speaking up on your behalf
Module 2: The Power of An Assertive and Accountable Approach [title change] • Inventory your assertiveness.
• Identify passive, aggressive and passive-resistance behavior.
• Explore and practice assertive techniques to enable you to avoid knee jerk reactions, snide digs, pushy-insistents and passive-resistants.
Challenge Distinguish feedback from criticism.
Module 3: The Power of Giving and Receiving Constructive Feedback [link to leadership then leader as coach] • Inventory your ability to give and accept feedback.
• Learn three feedback formulas: to encourage positive behavior, to improve behavior and to proactively ask others for feedback on what you can do differently.
• Explore tips on how to accept and give feedback.

Challenge Manage negative-downer behaviors
Module 4: The Power of Blowing the Whistle on Negative Behavior (title change)
• Identify 5 causes of workplace negativity.
• Explore your hot buttons that cause you to react negatively.
• Examine 8 types of negators and learn mechanisms to manage gossip, finger pointing, naysayers, whiners, complainers and more.
• Strategize a plan of how to deal with the major negator in your life by using guided questions from an action planner.

[add this] Challenge: Avoiding jumping to conclusions and making assumptions that cause conflict

Module 5: Seeing the Power of Seeing Both Sides [use this copy] Ever wonder how many conflicts could be prevented and collaboration achieved if we learned how to get past assumptions, jumping to conclusions and were able to see the other person’s side? Apply the techniques of inquiry and advocacy to share your side and hear the other person’s side and side step cognitive distortions. Stop stinkin’ thinkin’ that muddies our windshields and stands in the way of seeing “BOTH SIDES” and making collaboration possible.

Challenge Sending conflicting messages and reading customers

Module 6: Huh? What’s That You’re Saying?
Body Language and Reading Customers [add to communication

Command your body language to send positive signals. Read customers to
anticipate how to serve them better. Build awareness of the messages you send and your ability to listen effectively to the whole message to maximize positive communications. Learn more

The body and face send ‘silent messages’ that pack a wallop and tell us what our customers want. Learn to read customers by identifying clusters of body signals to anticipate how to serve customers better and enhance customer services experiences. Leverage this information to examine what messages you are sending.
We are often more concerned with WHAT we say. Customers are concerned whether we are paying attention to them and if you “hear” them. Learn and apply techniques to actively listen to the message being sent, demonstrate empathy, identify solutions and use phrases to test and advocate your perception.
Build connection and impact with mirroring, pacing and matching techniques
Establish an “authentic presence” so people feel you are “present” and care about them.