Emotional Intelligence: Raising the Bar on Service

Discover why…It’s not how smart you are; but HOW you are smart that counts at work and in life.


Learning session/keynote

Emotional intelligence strategies strengthen the ability to treat people with respect; hear their concerns with empathy; and face challenging issues head on. Inventory your EQ Quotient and learn strategies to:

  • Enhance customer service experience by balancing task plus relationship.
  • Create memorable customer connection and leverage Five Points of Connection.
  • Retain staff and customers and apply the ABCs of Empowerment and ASAP of Praise.

Learning Outcome

Take away strategies to create connection and trust and raise quality of service.