Discover why…It’s not how smart you are; but HOW you are smart that counts at work and in life.
Format
Learning session/keynote
Emotional intelligence strategies strengthen the ability to treat people with respect; hear their concerns with empathy; and face challenging issues head on. Inventory your EQ Quotient and learn strategies to:
- Enhance customer service experience by balancing task plus relationship.
- Create memorable customer connection and leverage Five Points of Connection.
- Retain staff and customers and apply the ABCs of Empowerment and ASAP of Praise.
Learning Outcome
Take away strategies to create connection and trust and raise quality of service.
