Format
Learning session/keynote
Leverage CIQ’s unique Customer Service V.O.I.C.E.SM Model to enhance your organization’s customer service image. Gain greater employee buy-in and support in delivering exceptional customer service experiences.
- Help employees see their importance in organizational mission.
- Challenge employees to create value proactively.
- Map customer connections to identify opportunities to raise the bar on service.
- Maximize those connections by selecting behaviors/actions that strengthen customers’ perceptions of your service.
- Examine the verbal and non verbal etiquette strategies to make a difference.
Learning Outcome
Give your employees V.O.I.C.E.SM. Deliver customer VALUE. Infuse VITALITY in your organization’s image.
